Guidelines for selling your products or services over the phone; the clever techniques some companies use to avoid hiring the wrong person; and what to know about hiring today's young adults.

The unorthodox advertising by one small business; the small business headache that's growing in intensity; and a new service to track your online branding.

Why small business owners should not be intimidated about selling against their larger competitors; how to manage your so-called friends at the office; and how bar owners can tap a trend that could add value.